Privacy Policy
Last Updated: 28 October 2026
At Business Optimization Team (B.O.T), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, https://botinit.com, submit a contact form, or contact us through our WhatsApp widget.
1. Information We Collect
We may collect the following information when you interact with our website:
Information Submitted Through Contact Forms
- Name
- Email address
- Phone number, if provided
- Company or organization name, if provided
- Message, enquiry, project requirements, or other information you choose to share
Information Shared Through WhatsApp
If you contact us through the WhatsApp widget on our website, we may receive your WhatsApp profile information, phone number, messages, and any other information you choose to share, depending on your WhatsApp settings and the way the service operates.
Basic Technical Information
Our website hosting provider may process limited technical information, such as IP addresses and server logs, for website delivery, security, and troubleshooting.
Please avoid submitting passwords, payment details, or unnecessary sensitive personal information through our contact forms or WhatsApp.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and messages.
- Understand your business requirements and project needs.
- Provide information about our services, including website and app development, custom software, AI solutions, UI/UX design, digital marketing, business automation, IVR systems, e-commerce services, and other technology solutions.
- Prepare quotations, proposals, and project plans.
- Communicate with you regarding potential or ongoing business engagements.
- Maintain the security and proper functioning of our website.
- Comply with applicable legal and contractual obligations.
We do not use the information you submit for purposes unrelated to these activities unless permitted by applicable law or otherwise appropriately authorised.
3. WhatsApp and Third-Party Services
Our website provides a WhatsApp widget so that visitors can contact BOT conveniently.
When you use this widget, you may be redirected to WhatsApp or interact with WhatsApp’s services. Your use of WhatsApp is also subject to WhatsApp’s own terms, privacy policy, and data-handling practices.
WhatsApp is operated by a third party and is not controlled by BOT. Information shared through WhatsApp may be processed by WhatsApp in accordance with its applicable policies.
For more information, please review the WhatsApp Privacy Policy.
4. Sharing of Information
BOT does not sell your personal information.
We may share information only where reasonably necessary, including:
- With website hosting or technical service providers to operate and secure our website.
- With authorised personnel or collaborators when necessary to respond to your enquiry or provide an agreed service.
- With relevant authorities where required by applicable law or a valid legal process.
Information you share directly with WhatsApp is also subject to WhatsApp’s own data-handling practices.
5. Data Storage and Retention
We retain information submitted through contact forms and business communications for as long as reasonably necessary to respond to enquiries, maintain relevant business records, provide services, resolve disputes, or comply with applicable legal obligations.
Retention periods may vary depending on the nature of the enquiry and any resulting business relationship.
Where information is no longer required, we will take reasonable steps to delete it, subject to applicable legal requirements.
6. Data Security
We take reasonable technical and organisational measures to protect information under our control against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information held by BOT. You may also withdraw consent where processing is based on consent and exercise other applicable privacy rights.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before acting on your request.
We will handle requests in accordance with applicable data protection laws.
8. Cookies and Website Technologies
Our website may use technologies that are necessary for its basic operation, security, or functionality. Our hosting provider may also maintain technical logs.
This policy does not assume the use of advertising or analytics tracking. If additional cookies, tracking tools, or third-party integrations are introduced in the future, we will update this policy and provide any notices or choices required by applicable law.
9. Children’s Privacy
Our website is intended for general business and professional enquiries. We do not knowingly collect children’s personal information in circumstances where additional authorisation is required without obtaining the necessary authorisation.
If you believe a child has provided personal information to BOT inappropriately, please contact us so we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
11. Contact Us
For questions, privacy-related requests, or concerns about the handling of your personal information, please contact:
Business Optimization Team (B.O.T)
Website: https://botinit.com
Email: team@botinit.com
We will review and respond to privacy-related requests in accordance with applicable law.
This Privacy Policy should be read alongside applicable third-party privacy policies and any other terms governing the services you use.
